Just wondering, when you say Venado do you mean the city of Venado, or somewhere else? I looked up Venado, CA on mapquest and it's quite a long drive from Ventura to Venado.
According to tech support they have some guys working on it, and it should be back up by midnight. I'm not sure if that's east coast time or not, but if it is then we can hope it'll be back up by nine o'clock here on the west coast.
I have heard different ways to straighten stefans such as putting them in the washer or drying them with a hair dryer or sumthing, but what is the best way to straighten a piece of foam backer rod?